Q. Can I cancel or change the order I placed?
No, we do not accept any cancels or changes.
Q. Return & Exchange
Please refer to the “Return & Exchange” policy
Q. Are there any purchase limits?
You may purchase up to 1 unit of the same item per order. Please note that orders exceeding this limit, or orders deemed to be for resale purposes or fraudulent, may be cancelled without prior notice. Thank you for your understanding.
Q. What payment methods are available?
We accept credit card payments only. Cash on delivery (COD) purchasing is not available.
Q. How can I get a delivery statement or receipt?
Delivery statements and receipts are only issued digitally in PDF format.
Please download them using the URL provided in the shipment confirmation email.
▪︎ For WTAPS Online Store website registered members
You can download both the delivery statement and the receipt.
▪︎ For guest purchasers
You can download the delivery statement only.
Q. When will my order be delivered?
All orders are processed the next day. Orders are typically shipped within seven days of confirmation. The logistics and customer service are closed on weekends including the new year holidays.
Q. Can you combine multiple different orders when shipping?
We cannot combine separate orders.
Q. Can you ship internationally?
We do not offer international shipping.
Q. Can you gift wrap?
We do not offer gift wrapping.
Q. Can I change the payment method after the payment has been confirmed?
Credit cards may be used for “cash on delivery” option services.
Q.I want to know the release dates of products.
Because the release date can easily changed, we refrain from disclosing them. However, release date announcements are made via our official Instagram when confirmed.